Refund Policy

HorseWood is reported to carry a 60-day money-back guarantee, processed through BuyGoods.

What's reported

The brand states the guarantee accepts empty bottles — a genuinely low-friction return policy compared to guarantees requiring unopened or partially used products.

What to confirm before ordering

Confirm these specifics: whether the 60-day clock starts at purchase or delivery, exactly which bottles need to be returned for a multi-bottle order, and how long refund processing takes through BuyGoods. Get these details in writing before relying on the guarantee for a larger bundle.

How to request a refund

Contact BuyGoods customer support directly with your order number, within the guarantee window, for return instructions.